Vice President, Business Support
Location: United States | Full-Time | Remote / Hybrid / On-site
Reports To: Chief Operating Officer
About the Role
We are looking for a Vice President, Business Support to lead the functions, processes, and operational resources that enable the broader organization to operate efficiently and effectively.
This is a senior leadership role responsible for coordinating business support activities across departments, improving internal processes, establishing operational standards, and ensuring that business teams have the resources, information, systems, and support required to execute their priorities.
The VP of Business Support will work closely with executive leadership and partner across Operations, Finance, Compliance, Legal, Technology, Product, Human Resources, and Business Development. Because the organization is continuing to scale, this role will have significant influence over how internal support structures, workflows, service standards, and cross-functional coordination are established and improved.
The ideal candidate combines strong operational judgment with excellent organizational skills and the ability to manage multiple priorities across a fast-moving business environment.
Responsibilities
- Lead the overall Business Support function and establish clear priorities, operating standards, service levels, and performance expectations.
- Partner with executive leadership to identify operational needs, organizational gaps, and areas where additional business support can improve execution.
- Coordinate cross-functional business support activities across Operations, Finance, Compliance, Legal, Technology, Product, Human Resources, and other departments.
- Develop and implement standardized workflows, procedures, documentation, and internal processes that improve efficiency and consistency.
- Establish appropriate systems for managing internal requests, approvals, escalations, documentation, and business support activities.
- Monitor business support performance, service levels, response times, workload, and operational KPIs.
- Identify recurring operational issues and work with relevant departments to develop practical solutions and prevent repeated problems.
- Support executive leadership with operational analysis, business reporting, meeting preparation, follow-up, and cross-functional coordination.
- Maintain visibility into key business initiatives, dependencies, deadlines, and action items across departments.
- Coordinate internal projects and operational initiatives that require participation from multiple business functions.
- Work with Finance and Procurement to support vendor management, purchasing processes, expense controls, contracts, and other administrative requirements.
- Partner with Human Resources and department leaders on organizational support, onboarding processes, internal resources, and workforce-related operational needs.
- Develop internal reporting and dashboards that provide leadership with visibility into business support performance and operational priorities.
- Establish appropriate controls and documentation standards for sensitive business information, internal processes, approvals, and operational records.
- Work closely with Compliance and Legal to ensure business support processes are consistent with applicable policies, regulatory expectations, and governance requirements.
- Evaluate business support systems, software, vendors, and external service providers and recommend improvements where appropriate.
- Lead process improvement and automation initiatives designed to reduce manual work, improve accuracy, and increase organizational efficiency.
- Establish escalation procedures for time-sensitive or high-impact business support issues and ensure appropriate resolution.
- Develop and maintain business continuity and operational support procedures for critical internal functions.
- Build, lead, and develop a high-performing Business Support team as organizational requirements expand.
- Maintain a high standard of accountability, confidentiality, responsiveness, organization, and operational discipline across the function.
What We're Looking For
We are looking for a senior business operations leader who understands how to build effective internal support structures and coordinate complex organizational requirements. You should be comfortable working with executives, managing cross-functional initiatives, improving processes, and creating structure in a growing organization.
The strongest candidates will typically have:
- 20+ years of progressive experience in business operations, business support, operations management, corporate services, administration, program management, or a related field.
- Significant leadership experience as a VP, Director, Head of Business Operations, Head of Business Support, Operations Executive, or equivalent senior leader.
- Experience managing cross-functional business support functions within a growing company or complex organization.
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- • Demonstrated experience developing operational processes, workflows, service standards, internal controls, and performance metrics.
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- • Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
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- • Experience partnering with executive leadership and providing clear operational reporting, recommendations, and follow-through.
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- • Strong analytical and problem-solving skills, with the ability to identify operational inefficiencies and implement practical improvements.
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- • Experience with business systems, workflow platforms, reporting tools, collaboration technologies, and process automation.
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- • Strong communication and interpersonal skills, with the ability to work effectively across different departments and levels of an organization.
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- • Demonstrated judgment when handling confidential information, sensitive business matters, escalations, and competing priorities.
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- • Experience managing vendors, external service providers, budgets, contracts, or other corporate support resources.
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- • The ability to establish structure and accountability without creating unnecessary bureaucracy.
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- • Bachelor's degree in Business Administration, Management, Operations, Finance, or a related field required. MBA or similar advanced qualification is preferred.
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- Experience in financial services, fintech, payments, technology, trading, brokerage, or another highly regulated or transaction-intensive environment is a plus, but it is not required.
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- Location and Work Arrangement
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- This position is based in the United States. The company offers remote, hybrid, and on-site working arrangements depending on the individual, location, and business needs.
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- Travel may be required as needed for leadership meetings, operational planning, partner discussions, team meetings, training, and industry events.
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- Compensation and Benefits
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- The company offers a competitive executive compensation package, including:
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- • Competitive executive base salary
- • Annual performance-based incentive
- • Equity appreciation opportunities
- • 401(k) retirement benefits
- • Medical, dental, and vision insurance
- • Paid time off and company holidays
- • Professional development and industry training
- • Reimbursement for approved business travel
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- Final compensation will depend on experience, qualifications, and the scope of the role.
Pay: $153,282.94 - $248,469.77 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
Work Location: Remote
