Remote Customer Onboarding Consultant
About This Role:
BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You'll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services.
Key Responsibilities:
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Welcome new clients and guide them through the onboarding process
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Conduct virtual onboarding calls to understand client needs, goals, and workflows
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Coordinate with internal teams to ensure accurate setup and timely service
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Track onboarding progress and maintain detailed records in CRM systems
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Address questions or concerns and escalate issues when needed
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Ensure a smooth transition from onboarding to ongoing account support
What We're Looking For:
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Experience in customer onboarding, client services, or sales is preferred but not required
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Strong communication and relationship-building skills
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Highly organized with excellent follow-up and attention to detail
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Comfortable working in a fully remote, fast-paced environment
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Tech-savvy with the ability to learn new tools and processes quickly
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Professional, positive, and solution-oriented mindset
What We Offer:
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Competitive base salary plus performance-based bonuses
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Benefits including medical, dental, 401(k), and paid time off
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Fully remote position with structured support
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Fully remote position with structured support
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Collaborative and growth-oriented team culture
