Location: Milwaukee, WI Salary: $65.00 USD Hourly - $70.00 USD Hourly Description:
Position: Amazon Connect Specialist - Sr Consultant (Must have Quicksight)
Location: Fully Remote
Duration: 3 months contract potential to extend
Required Skills \& Experience
- Strong hands-on experience with Amazon Connect
- In-depth knowledge of Amazon Connect architecture, contact flows, IVR, queues, routing, recordings, and troubleshooting
- Strong experience with AWS Lambda using Python and/or Node.js
- Hands-on experience with S3, DynamoDB, API Gateway, IAM, and CloudWatch
- Experience developing and troubleshooting Amazon Connect APIs and third-party integrations
- Experience with call recording storage, metadata, indexing, search, and retrieval solutions
- Strong hands-on Amazon QuickSight experience is required
- Experience building and modifying QuickSight dashboards, datasets, filters, and calculated fields
- Experience supporting UAT, deployment, production issues, go-live, and hypercare
- Ability to independently own and deliver technical workstreams
- Strong customer-facing communication and knowledge-transfer skills
- Strong technical and solution documentation skills
Preferred Experience
- SMS/MMS implementation and configuration
- Short-code and carrier registration processes
- AWS messaging services
- Experience taking over and completing partially developed Amazon Connect/AWS implementations
- Experience working in customer co-build or consulting environments
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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