Exceptional Training Leadership for High-Performing Digital Lending Teams
A recognized name in Canada's digital lending industry, iCash has issued more than 4.3 million online loans since 2016, earning over 78,400 positive reviews and generating more than 700,000 app downloads. Its technology-driven platform simplifies access to short-term financing through automated approvals, secure digital transactions, and transparent lending terms. With over CAD 18.5 million distributed in cashback, iCash continues to strengthen its position in Canadian consumer finance, offering professionals the opportunity to support an established fintech business focused on accessibility, innovation, and customer confidence.
Stellenbeschreibung
Exceptional training leadership creates confident teams, stronger customer experiences, and measurable business results. As a Training Supervisor, you'll lead and develop trainers, design high-impact curricula, and translate performance insights into continuous learning improvements across Canadian financial services operations. Your expertise in BPO training management, coaching, and learning development will strengthen employee capability, service quality, and operational excellence. With award-winning Emapta, establish a long-term international career offering permanent work-from-home flexibility, weekends off, professional growth, and a Top 1% employee experience for Top 1% talent.
Job Overview
- Employment Type: Full Time
- Shift: Night Shift, Weekends Off
- Work Setup: Permanent Work From Home
- Salary: PHP 60,000-PHP 65,000
Exciting Perks Await!
- Competitive Salary Package
- Time Off in Lieu (TOIL) for eligible additional work hours, subject to company policy
- Fixed weekends off
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3+ years of relevant training experience in a contact centre or BPO environment, including 2+ years leading trainers or a training team
- Hands-on experience designing, redesigning, or improving training programs and curricula
- Experience coaching and developing trainers through observation, feedback, performance conversations, certification, and/or development plans
- Background in supporting new-hire training, refresher training, and upskilling initiatives
- Ability to create clear, practical training materials using PowerPoint, Canva, and AI-enabled tools
- Ability to interpret training feedback, performance data, and KPIs and translate findings into improvements
- Familiarity with learning management system (LMS) platforms
- Proficiency in Google Workspace
- Strong training delivery, stakeholder management, cross-functional collaboration, and communication skills
Your Daily Tasks
- Oversee the day-to-day operations of the training department to support its overall success.
- Assess training needs and develop curricula and programs to address them.
- Lead, mentor, and coach trainers by setting expectations, observing delivery, providing feedback, and managing individual development plans to prepare them for greater responsibilities.
- Ensure every class on the training calendar is staffed and prepared, and flag scheduling conflicts to the Senior Manager early.
- Manage refresher training schedules in collaboration with Workforce Management.
- Work with department leaders and managers to define training requirements for customer operations, including changes from Process Improvement, Product/Development, and Compliance.
- Partner with QA and Documentation to incorporate quality findings and procedure updates into training.
- Support new recruits through direct training and by helping trainers coach and develop their classes.
- Create, review, and maintain training materials, including decks, one-pagers, job aids, and manuals, and coach trainers on making materials clear, visual, and easy to use.
- Maintain an up-to-date curriculum database and accurate training records.
- Apply established educational principles and stay current with new training methods and techniques.
- Evaluate training effectiveness using session feedback, employee skill development, and KPIs to identify improvements.
- Perform other related tasks as required by the employer.
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
