Rollenübersicht
We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.
Location - USA (Remote)
Hourly rate: 50-70 USD
B2B contract, 6 months
Hauptverantwortlichkeiten
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Perform an end-to-end CMDB assessment covering:
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CI classes and relationships
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Data quality and CMDB Health
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Identification and Reconciliation Engine (IRE)
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Data sources and integrations
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Duplicate, stale, orphaned, and incorrectly classified CIs
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CSDM alignment
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Ownership and governance
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Assess Discovery, Service Graph Connectors, and other CMDB data sources.
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Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
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Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
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Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
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Define a prioritized CMDB remediation backlog and roadmap.
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Provide target-state architecture, governance, licensing, and operating model recommendations.
Anforderungen
- Strong ServiceNow CMDB and CSDM expertise.
- Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
- Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
- Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
- Understanding of ServiceNow licensing, user roles, personas, and access models.
- Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
Key Deliverables
- CMDB Current-State Assessment
- Gap \& Risk Analysis
- CMDB Health Findings
- CSDM Alignment Recommendations
- License Usage \& Optimization Assessment
- Persona \& Role Mapping
- Prioritized Remediation Backlog
- Target-State CMDB Roadmap
Ursprünglich veröffentlicht auf Himalayas
