Über die Rolle
NOC Engineer (L1/L2) position supporting a global follow-the-sun service in a Network Operations Center environment. The role involves monitoring enterprise IT infrastructure, investigating incidents, and providing application and IT service operations support.
Hauptverantwortlichkeiten
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Assess alerts, prioritize incidents, perform diagnostic checks, and analyze technical evidence
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Identify potential root causes and determine when specialist support is required
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Investigate incidents beyond routine first-line support
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Follow established procedures and maintain accurate incident records
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Prepare clear shift handovers and develop or improve operational runbooks and knowledge articles
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Identify recurring incidents, reduce alert noise, and improve monitoring or operational processes
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Collaborate effectively with technical teams, service providers, and stakeholders across different regions
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Work agreed rotational or scheduled shifts supporting a global follow-the-sun service
Über dich
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Practical experience in IT operations, infrastructure monitoring, a Network Operations Center (NOC), application support, or IT service operations
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Foundational to advanced understanding of enterprise IT infrastructure, networks, Windows/Linux operating systems, applications, cloud services, databases, middleware, and service dependencies
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Hands-on experience with enterprise monitoring, observability, and ticketing platforms such as Microsoft SCOM, Dynatrace, ServiceNow, Nexthink, or equivalent tools
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ITIL Foundation certification is required
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Practical understanding of incident management, problem management, escalation procedures, and service restoration
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Good spoken and written English, strong attention to detail, sound judgment under pressure
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Basic scripting or automation knowledge is an advantage
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Exposure to mainframe environments is an advantage
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Approximately five years of relevant experience is preferred for candidates handling advanced L2 responsibilities
