Do you enjoy talking with families and keeping a busy caseload organized? Advance Therapy is hiring a remote Client Intake Coordinator to be the first point of contact for families seeking Applied Behaviour Analysis (ABA) therapy for their children. You start at 4--6 hours a day at $22.00--$26.00 per hour, with full-time hours offered once you have shown strong performance in the role.
Unser Angebot
- $22.00--$26.00 per hour, depending on experience in the field
- Fully remote work
- 4--6 hours a day to start, with a path to full-time hours based on performance
- Training on our services, intake process and CRM
- A role with direct impact on families getting the support they need
What you'll do
- Call new and prospective clients promptly, answer their questions and guide them through next steps
- Lead intake meetings with new families to understand their child's needs, goals and availability
- Explain autism services, ABA therapy, funding requirements and the programs and packages Advance Therapy offers
- Record every call, meeting and follow-up accurately in the CRM, and keep client records organized and up to date
- Move each family through the intake pipeline, from first inquiry to a signed service agreement and first session
- Follow up with families who have not yet committed, and flag urgent cases to the clinical team
- Coordinate with clinical and scheduling staff so each new client is matched and started without delay
- Manage several tasks and priorities at once in a fast-paced environment
Was wir suchen
- Experience in an ABA provider, healthcare clinic or similar client-facing setting
- Working knowledge of autism and ABA, enough to speak confidently with parents about needs, requirements and service options
- A warm, clear and professional phone manner, with the patience to support families at a stressful time
- Experience keeping a CRM or client database accurate and organized
- Strong organization and the ability to handle a high volume of calls and competing priorities
- Reliable internet and a private, quiet workspace for confidential calls
- A clear Police Vulnerable Sector Check, or willingness to obtain one before starting
- Based in Canada
Nice to have
- Familiarity with the Ontario Autism Program (OAP) and its funding process
- Experience in intake, admissions, client care or healthcare sales
- Additional languages
Zeitplan
4--6 hours a day to start, on weekdays. Full-time hours are offered based on performance.
How to apply
Apply through Indeed with your resume. We review every application and reply within two business days.
Advance Therapy keeps client information confidential under PHIPA and welcomes applicants of all backgrounds. Accommodation is available on request during the hiring process.
Pay: $22.00-$26.00 per hour
Expected hours: 20.0 -- 40.0 per week
Vorteile:
- Company events
- Flexible schedule
Application question(s):
- Do you have experience working in an ABA provider or healthcare clinic?
- Have you used a CRM or client database to manage client records?
Arbeitsort: Remote
