Event Administrator
Job summary
Seren Events is an award-winning Professional Conference Organiser (PCO), delivering international conferences and association events across a broad portfolio, including medical, scientific and educational sectors. We're looking for an organised, detail-focused Event Administrator to support our project teams with delegate management, registration and event administration.
You'll be confident and efficient using online content management systems and registration platforms, such as Cvent, to build and maintain registration sites and manage delegate data accurately. This is a varied role, ideal for someone who enjoys administration, problem-solving and delivering an excellent experience for clients and delegates.
Key duties and responsibilities
Registration and delegate management
- Build, test and maintain event registration websites using online platforms such as Cvent, following client brand guidelines and requirements.
- Set up registration categories, ticket types, pricing, discount codes and confirmation emails.
- Manage delegate records accurately, including registrations, amendments, cancellations and refunds.
- Respond to delegate enquiries by email and phone in a timely, professional manner.
- Process group and sponsor registrations, speaker registrations and complimentary places.
- Produce registration reports and attendee lists for clients and the internal team.
- Prepare data for badges, delegate lists and onsite registration.
Online content and systems
- Update event websites and content management systems with accurate, up-to-date information.
- Use email marketing tools within registration platforms to schedule and send delegate communications.
- Support the set-up of event apps and other event technology, including uploading programme and speaker information.
- Make sure data is handled securely and in line with GDPR and client data requirements.
Event administration
- Support project managers with the planning and delivery of conferences and events.
- Maintain accurate event records, trackers and documentation.
- Coordinate speaker information, including biographies, images and presentations.
- Help manage accommodation bookings and rooming lists, including through systems such as Passkey.
- Assist with abstract and programme administration where required.
- Raise and track supplier and delegate invoices, and support financial reconciliation.
Onsite support (Possible opportunity to travel on events)
- Travel to events in the UK and internationally to support onsite registration and delegate services.
- Manage registration desks, badge printing and delegate check-in.
- Support the team with event set-up, delivery and close-down.
Post-event
- Prepare post-event reports, including attendance data and delegate feedback.
- Help close down registration sites and archive event data.
Fähigkeiten und Erfahrungen
- Confident and efficient using online content management systems and registration platforms, ideally Cvent or similar.
- Excellent attention to detail and accuracy with data.
- Strong organisational and time management skills, with the ability to manage several events at once.
- Clear, professional written and verbal communication.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- A proactive, solution-focused approach and the ability to work well under pressure.
- A team player who's happy to travel and work flexible hours around events.
- Previous experience in events, conferences or administration is desirable.
Pay: £25,420.00-£28,000.00 per year
Application question(s):
- Have you experience using Microsoft Office Suite - if so, which ones?
Experience:
- Administrative: 2 years (required)
Work authorisation:
- United Kingdom (required)
Arbeitsort: Remote
