Property Management Assistant

REMOTE PROPERTY MANAGEMENT ASSISTANT Philippines We manage a large portfolio of residential rental properties in the Orlando, Florida area and are looking for a highly organized, dependable, and professional Remote Property Management Assistant located in Mexico who can work remotely while supporting our U.S.-based property managers and office staff. We are looking to hire a qualified team member immediately. Position: Remote Property Management Assistant Location: Mexico -- 100% Remote Schedule: Full-Time, Monday--Friday Working Hours: Must be available during Orlando, Florida business hours (Eastern Time, same as New York City). 9:00am to 5:30pm EST. Responsibilities • Respond to tenant and property owner emails, texts, and phone calls • Coordinate maintenance requests with tenants, vendors, and property managers • Enter and update information in AppFolio • Assist with rent collection and follow up on delinquent accounts • Prepare notices, letters, emails, and other tenant communications • Maintain accurate tenant, owner, and property records • Follow up with prospective tenants and leasing inquiries • Assist with lease renewals and move-in/move-out coordination • Track outstanding tasks and make sure deadlines are met • Provide general administrative support to our Orlando property management team Qualifications We are looking for someone who: • Lives in Mexico • Has excellent spoken and written Spanish and English skills • Team members that work with urgency • Team members that are able to problem solve • Team members that are proactive, rather than someone waiting to be told what to do. • Team members that communicate professionally with tenants, owners, vendors and other team members. • Has strong customer-service and telephone skills • Is highly organized and detail-oriented • Is comfortable handling multiple tasks and priorities • Is dependable and able to work independently • Has reliable high-speed internet and a professional home workspace • Is comfortable working with Microsoft Office, email, cloud-based systems, and online communication tools • Can work full-time during U.S. Eastern Time business hours Preferred Experience Candidates with any of the following experience will receive priority consideration: • U.S. property management experience • AppFolio experience • Real estate experience • Maintenance coordination experience • Leasing experience • Tenant/customer service experience • Experience working remotely for a U.S.-based companyCompetitive compensation based on experience and qualifications.