Descrição do trabalho
Remoto: Trabalho híbrido
We are looking for French-speaking Customer Service professionals to join a dynamic team in Braga, Portugal.This is a great opportunity for candidates who enjoy helping customers, solving questions and working with digital products in an international environment.Job DetailsLocation: Braga, PortugalWork Model: HybridPosition: Customer ServiceLanguage: FrenchLevel: Fluent / Native-level FrenchWorking Days: Monday--FridayWorking Hours: 07:00--18:00Schedule: Rotational shiftsWeekends: Saturday \& Sunday offSalary: €930 gross/month × 14 paymentsContract: 6 monthsAbout The RoleIn this position, you will provide customer support for an innovative app-based solution designed to improve the employee experience.The platform allows users to manage different types of benefits, including meal, mobility and gift vouchers.You will assist customers with questions about the application, its features and how to use the available services.Your ResponsibilitiesProvide support for customer questions related to the use of the applicationPrimarily handle customer requests through inbound callsAssist customers with questions regarding app features and functionalitySupport customers with account creationAnswer questions related to balance managementExplain and inform customers about the different service featuresProvide clear and professional assistance throughout the customer interactionRequirementsFluent/native-level FrenchStrong communication skillsCustomer-oriented approachComfortable assisting customers with digital applicationsAbility to handle customer questions clearly and professionallyAvailability to work rotational shiftsAvailability to work in a hybrid model in BragaThe official requirements listed for the role specifically require fluent/native-level French.Salary \& Benefits€930 gross/month × 14 payments€2,000 welcome bonus, paid in 12 monthly instalments during the first year€7.63 food allowance per working dayHybrid working modelWeekends off6-month contractEquipmentCandidates living within 50 km of the office will be required to collect their equipment in person.For candidates living more than 50 km away, the equipment will be shipped to them.Working ScheduleThe position follows a Monday--Friday rotational shift schedule between 07:00 and 18:00, with weekends off.#J-18808-Ljbffr
