18 hours per week at £12.71 per hour
Join wed2b's Customer Care Team and help create unforgettable customer experiences!
We're looking for a passionate and customer-focused Customer Care Advisor to join our team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service across phone, email, live chat, and social media.
If you thrive in a fast-paced environment, enjoy helping people, and have a natural flair for communication, we'd love to hear from you.
What you'll be doing
As a Customer Care Advisor, you'll be at the heart of our customer experience:
- Respond to customer enquiries promptly and professionally
- Provide detailed product and store information to support customer decisions
- Manage customer complaints with empathy and efficiency
- Work closely with colleagues across departments to resolve queries
- Stay up to date with our products, services, and customer journey
Was wir suchen
The ideal candidate will have:
- Excellent verbal and written communication skills
- Confidence using social media platforms (Facebook, Instagram, TikTok, Pinterest, X)
- The ability to multitask and work under pressure
- A proactive, positive, and solutions-focused mindset
- The ability to work independently and as part of a team
Why join us?
- Be part of a growing, dynamic company
- Work in a supportive and collaborative team
- Develop your skills in customer service, and communication
- Play a key role in shaping the customer journey
